I help companies integrate writing with design to launch great brands and digital products.
Over the past 15+ years, I’ve written voice guidelines for dozens of brands, built 0→1 products with tiny startups, helped big companies IPO, and run global writing teams. I currently lead UX writing at Clay, where I’m focused on using words to improve AI interfaces.
Experience
- Airbnb
- Apple
- Better
- Chase
- Clay
- Equinox
- Etsy
- Harvey
- Huge
- IKEA
- The MTA
- Planned Parenthood
- USPS
- Vistaprint
- Work & Co
Speaking
Writing
Skip past writing
- What I’ve learned writing for billions of users (opens in a new tab)
- When design teams get rid of writers, nobody wins (opens in a new tab)
- AI interfaces and the role of good writing (opens in a new tab)
- Writing the onboarding experience (opens in a new tab)
- Have better conversations about content design (opens in a new tab)
- Every design team needs writers (opens in a new tab)
- Advanced techniques for writing good interfaces (opens in a new tab)
- Writing against type (pub. Slanted #40) (opens in a new tab)
- Writing with respect (opens in a new tab)
- How to write inclusive, accessible digital products (opens in a new tab)
- Designing the Better brand voice (opens in a new tab)
- How to write digital products with personality (opens in a new tab)
- This is good UX writing (opens in a new tab)
- The best writing advice I ever ignored (opens in a new tab)